Refund & Exchange Policy

Refund & Exchange Policy

All sales are final.

We do not offer refunds for any products purchased through our website. Items may be eligible for store credit only, subject to the conditions below.

Store Credit Eligibility

  • Store credit must be requested within 14 days of delivery

  • Items must be unused, unworn, unwashed, and in original condition

  • Original proof of purchase is required

Once approved, store credit will be issued in the form of a digital gift card and may be used toward any future purchase. Store credit does not expire.

Non-Eligible Items

The following items are final sale and not eligible for store credit or exchange:

  • Sale or discounted items

  • Promotional or limited-edition items

  • Gift cards

Shipping Costs

Original shipping fees are non-refundable. Customers are responsible for return shipping unless the item is defective or incorrect.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us at [info@strongnewyork.com] within 7 days of delivery so we can make it right.

Exchanges

We do not offer direct exchanges. Approved returns will be issued as store credit, which can be used to place a new order.